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I'm trying to motivate myself for the day ahead. There are only two things that kept yesterday from being abyssmal. 1) My boss is out of the office, and 2) most of the Plans were closed for President's day. I walked in to work yesterday to find 359 messages in my inbox, which didn't include the 107 pieces of spam caught by my spam filter already... That's a rather lengthy "to-do" list. Top that off with a system-wide outage, and we had just a "peachy" day yesterday. Amazingly enough though, my stress level didn't really top out. Our inventory was at 161... we had wrestled it down to 150 by day's end. My goal is to wrestle it down to around 135 by the end of today. Keep your fingers crossed for me. (Remember, most of our bonus goals, etc., are built around keeping the inventory at around 100 tickets... Every time I see it go over 150, I mentally picture my bonus flying out the window).
Speaking of bonuses... we're 3 weeks out from the 2001 bonus check. Most definitely looking forward to March 7. This year's bonus should be a bit larger than last, so that helps, but heck, anytime you get extra money it's a good thing.
I never wrote about the results of our "Health Check." I wasn't surprised in the least bit, and rather amused because I think the guy who performed it, while extremely competent, didn't quite know what to make of our operation. I know I've ranted in my journal before about how we're not a help desk, we're not a call center, and what we do shouldn't even be classified as such. My company insists on being classified as an "IT Services" company, however, most helpdesks don't deal with mainframes and proprietary software. Trying to tie us to IS Service Industry standards is kinda like trying to walk cats.
::shrugs:: I'm not surprised at what they're trying to do... When I started at NASCO, fresh out of HP, I had all the same enthusiasm, all the same ideas... there is nothing new here... And I got the wind taken out of my sails by management at the time, because they had a better picture of what goes on at our desk. Although my first manager was an absolute BITCH... she knew the system and had a clear understanding of how the helpdesk should run. She ran off employees right and left, but her processes and procedures were sound. I feel like the next regime has thrown out the baby with the bath water... they're much more employee friendly, but as such, haven't held people's feet to the fire in order to follow the process that's out there. So instead of enforcing the current system, they're just going to re-engineer everything back to a model that didn't work when I got there. Que sera sera. They've got to make their own mistakes and there's not a whole lot I can do about it. I'm adequately prepared to work in whatever environment they throw me in. The rest of our desk is not.
Ciao for now.
Speaking of bonuses... we're 3 weeks out from the 2001 bonus check. Most definitely looking forward to March 7. This year's bonus should be a bit larger than last, so that helps, but heck, anytime you get extra money it's a good thing.
I never wrote about the results of our "Health Check." I wasn't surprised in the least bit, and rather amused because I think the guy who performed it, while extremely competent, didn't quite know what to make of our operation. I know I've ranted in my journal before about how we're not a help desk, we're not a call center, and what we do shouldn't even be classified as such. My company insists on being classified as an "IT Services" company, however, most helpdesks don't deal with mainframes and proprietary software. Trying to tie us to IS Service Industry standards is kinda like trying to walk cats.
::shrugs:: I'm not surprised at what they're trying to do... When I started at NASCO, fresh out of HP, I had all the same enthusiasm, all the same ideas... there is nothing new here... And I got the wind taken out of my sails by management at the time, because they had a better picture of what goes on at our desk. Although my first manager was an absolute BITCH... she knew the system and had a clear understanding of how the helpdesk should run. She ran off employees right and left, but her processes and procedures were sound. I feel like the next regime has thrown out the baby with the bath water... they're much more employee friendly, but as such, haven't held people's feet to the fire in order to follow the process that's out there. So instead of enforcing the current system, they're just going to re-engineer everything back to a model that didn't work when I got there. Que sera sera. They've got to make their own mistakes and there's not a whole lot I can do about it. I'm adequately prepared to work in whatever environment they throw me in. The rest of our desk is not.
Ciao for now.
